FAQ

1. What is KANAN?
KANAN is a premium brand offering high-quality products designed to combine style, functionality, and durability.

2. What products does KANAN sell?
Currently, we specialize in innovative magnetic phone wallets. In the future, we will also offer a range of luxury leather clothing and accessories.

3. What makes KANAN products unique?
Our products are crafted with attention to detail, using premium materials to ensure durability, style, and functionality.

4. How can I place an order?
Browse our collection, add your chosen items to the cart, and proceed to checkout. We offer secure payment options for your convenience.

5. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment options available at checkout.

6. How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, and express shipping options are available.

7. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor its status.

8. Do you ship internationally?
Currently, we ship within the UK. If you’re located outside the UK, please contact us to explore potential options.

9. What is your return policy?
We offer a 30day return policy for unused products in their original condition. Please contact us at [your email] to initiate a return.

10. What should I do if my product arrives damaged?
If your product is damaged during transit, email us at [your email] within 48 hours with photos of the damage. We’ll assist you promptly.

11. How can I contact KANAN?
You can reach us through our Contact Page or email us directly at [your email]. We aim to respond within 24 hours.

12. Do you offer discounts or promotions?
Yes, we occasionally run special promotions. Subscribe to our newsletter or follow us on social media to stay updated.

13. Can I customize my order?
Currently, we do not offer customization. However, stay tuned for updates as we expand our product range and features.

14. Is my payment information secure?
Absolutely. We use encrypted and secure payment gateways to protect your information.

15. Do you offer a warranty?
Yes, our products come with a 1 month warranty covering manufacturing defects. Contact us for assistance.

16. What new products can we expect from KANAN?
We’re excited to announce that we’ll soon be launching a range of luxury leather clothing and accessories. Stay tuned for updates!